Privacy Policy

ASEC Electrical (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage personal information for all clients and individuals interacting with our business.

1. Scope
This Policy applies to all individuals whose personal information we handle, including customers (residential, commercial, government), suppliers, contractors, employees of clients, and other stakeholders.

2. Types of Personal Information Collected
We may collect personal information such as:
- Contact details: name, address, email, phone number
- Billing and payment details
- Service history and site information
- Employment information of client employees (if relevant)
- Other information voluntarily provided (feedback, forms, surveys)

Sensitive information will only be collected with consent and used for the purpose it was provided.

3. Collection Methods
We collect information directly from you where possible via:
- Website forms, emails, phone calls, onsite visits
- Orders, contracts, or service requests
- Third-party sources with consent
- Publicly available sources (limited)

4. Use and Disclosure
We use personal information for purposes including:
- Providing services (electrical and air-conditioning)
- Billing and invoicing
- Customer support and warranty claims
- Marketing and promotional communications (with consent)
- Internal business operations, research, and analytics
- Compliance with legal and regulatory requirements

We may disclose personal information to trusted third parties such as contractors, service partners, insurers, and legal advisors, ensuring they handle it consistently with this Policy.

5. Marketing & Consent
We may send you marketing communications regarding our services. By providing your contact details or opting in, you consent to receiving such communications. You can opt out at any time via the unsubscribe link or contacting us directly.

6. Data Security
We implement reasonable physical, technical, and organisational measures to protect personal information from misuse, loss, unauthorised access or disclosure.

7. Access, Correction, and Complaints
You may request access to or correction of your personal information by contacting us. Complaints regarding privacy breaches will be addressed promptly. If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).

8. Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer required, we securely delete or de-identify information.

9. Changes to this Policy
We may update this Policy from time to time. Updates will be published on our website with the effective date indicated.

Contact:
ASEC Electrical
Email: admin@asecelectrical.com.au
Phone: 0407 610 688